Frequently Asked Questions
Everything you need to know about our premium mountain bike components and frames.
When will my order ship?
In-stock items typically ship within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is Chromag’s warranty policy?
We stand by our products. Frames carry a limited 1-year warranty against manufacturing defects, while components and apparel are covered for 1 year from the date of purchase.
Do you ship internationally?
Yes, we ship Chromag gear worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
How do I determine the right frame size for me?
Each frame model has a specific geometry chart on its product page. If you are between sizes, we recommend contacting our support team for a personalized recommendation based on your riding style.
What is your return policy?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that customers are responsible for return shipping costs unless the item is defective.
Are your components compatible with other bike brands?
Absolutely. While we love seeing full Chromag builds, our bars, stems, pedals, and saddles use industry-standard dimensions compatible with most mountain bikes on the market.